Comments on: Koodo ain’t so hot: I just want reasonable prices

By: Jon

Jon — Wed, 18 Aug 2010 23:12:25 +0000

@Koodo Fan:

This is a common misunderstanding of what your contract entails. In every other telecom company these are called “addons”, and don’t have any bearing on your contract. Rogers MY5 is $10/month according to their website (http://your.rogers.com/store/wireless/services/voice/my5.asp – half the price of Koodo, so you would’ve saved money), and can be added for any month and removed for any month. You’re not bound to these features for the terms of your contract. The same goes for all extras on any plan, like voicemail, free texting, etc.. These can all be modified online, via their toll free support, etc.. There is absolutely *NO* difference between Rogers and Koodo when it comes to extras.

The only thing you’re locked into in a contract is your base price plan. And, by the way, even those are extremely easy to modify with a single phone call if you’re staying within the same company. Occasionally it doesn’t work (if you constantly need to change your base plan), but most of the time they have no problem with it. Remember, they don’t put you on a contract because they want to be assholes, the contract is simply to keep you within the company until you’ve paid off your SUBSIDIZED PHONE. It’s exactly like putting you on a “tab”, it’s just a different phrasing with a different payment model. If you switch plans in the same company, they could generally care less, since they’re still getting your money.

By: Koodo fan

Koodo fan — Wed, 18 Aug 2010 23:01:16 +0000

@Jon

You’re missing one huge benefit to having no contract with Koodo, namely that you can change your plan whenever you want up to once a month.

For instance, I was going to be out of province for a couple of months so I added the 5 Essentials (same as Rogers’ My 5) to my account for those 2 months. For $20 total, I got unlimited calls and texts to 5 numbers at home for that period. When I returned, I just cancelled that add on and went back to my cheaper bare bones plan. In the end I got about 2,000 long distance minutes to those numbers for a $20 outlay.

Another time my fiance was going to be away for a couple of months and I added unlimited incoming calls (again for $10 a month) so she could call me as much as she wanted. When she returned, I removed that feature, but again, I got hundreds and hundreds of extra minutes for a short term outlay of $10 a month ($20 total).

All of this can be done online and it all takes effect immediately. If you need more minutes around Christmas time, you can just change your plan to suit that and change it back in January; if you’re going to be travelling within Canada you can add the 5 Essentials or a cheaper long distance add on; if you need to receive a lot of calls for a specific period of time you can add unlimited incoming minutes temporarily. Try doing any of that when you’re under contract to a cell phone company.

By: Jon

Jon — Sun, 08 Aug 2010 07:43:23 +0000

@Koodoluvr: Except you’re full of shit. You can’t just quit without any penalty since you still have to pay off the remainder of your tab, which includes the full cost of the phone you got, none of which are free. This means that if you do leave within a few months, you will be paying a “penalty” of the remainder of your tab. Depending on the phone this can be almost as much as the ETL (Early Termination Fee) that other carriers charge.

It’s also important to point out that carriers will often waive ETL if you’re changing plans within the same company, or have a good reason to switch providers. Contracts are fairly easy to get out of, or negotiate. The contract is a good thing– it’s why iPhones aren’t $600, and why some phones are $0. “NO CONTRACT” is just an idiot marketing scheme that apparently you bought.

By: Koodoluvr

Koodoluvr — Sun, 08 Aug 2010 07:37:25 +0000

I think most of you are missing the point. Sure you can have a free phone with Rogers and pay more for your bill every month but you get a free tab phone (which you pay of 10% per bill) and there is NO CONTRACT. You can quit, switch plans or switch phones at any time with out any penalty.

By: Harnek

Harnek — Wed, 10 Feb 2010 23:56:19 +0000

koodo has horrible customer service agents, the bluetooth on my phone stopped working and when i took it in for repair they said they had no loaner phone for me to use and i should check back at a later date. at the time the law against using for phone had no passed yet so it was no big deal. about a month later i went down to the stand and they said the same thing. then i started calling them daily and even popped by a couple times to see if they had anything this went on for nearly 2 weeks. they finally had a loaner phone but when the sales rep was setting it up for me she said my warranty had expired by TWO days. she assured me that if i called customer service they would allow her access to fix the phone. i called waited on on hold for 15-20 minutes and was finally able to connect to a service rep i explained the problem and he basically said it was my fault i waited too long and that the loaner phone was optional. at another time i might have contemplated giving my phone in and getting a loaner at a later date but i was currently waiting to hear about a job i had applyed for (booyah i got the job). i told him that i had been trying to get it repaired for quite sometime now but he said i should have called customer service and that calling to koodo stand was not the right move. which is total BULLSHIT if they can sell me a phone why cant they be trained to deal with basic customer service skills? i asked him to transfer me to his manager and he refused stating they would say the same thing he told me then he outlined that my option was to pay for the repair, get a new phone or leave it as is. after him spewing out some more bullshit he finally agrred to transfer me to a manger. i waited on hold for another solid 5-10 minutes. she stated it was my fault and that there was nothing i could do after that i told em i was closing my account with them and then she told me she could terminate it immediately for me. never in my life had i been as frusterated and pissed off then when i got off that phone. all in all F**K Koodo, im looking into windmobile now they appear to have some good deals

By: Morris

Morris — Wed, 20 Jan 2010 06:18:37 +0000

I’m not sure what Telus G4 network is? However, I do know Telus is making a big change in my area, end of February 2010 on their network for a wider broadband (for TV, desk phone & Internet). As I already have Telus for this, maybe I should contact Candice, to help me replace my lost cell phone.

The Samsung cell phone that I lost was a Christmas gift from my two daughters with one of them paying $15 a month to Koodo for the next 10 months. I think she said the phone is $150 dollars, but paid nothing which includes up to 50 anytime minutes and up to 50 text messages at $15 a month. We are seniors and this basic plan works for us, but may need to be adjusted while traveling in the US. Looks like London Drugs, WalMart or Zellars have a basic Samsung cell phones for about $75 that I should be able to put back on the Koodo plan. Although Koodo said, there is a charge for this.

By: Evil

Evil — Wed, 06 Jan 2010 03:08:02 +0000

I was with Rogers for about 7 years. They boned me every damn month. I had a simple phone – no camera, no data, no texting, just phone calls. My bills would range from $150-$350/month. I used it a lot, because I had no land line, but even so, this was ridiculous. I called them up many times to get a better deal, only to be told I had an “excellent” deal which they no longer offered. Lucky me. I had friends with iphones who paid 1/4 of what I was paying. When I finally called to cancel I ended up talking to a special customer service rep who said he could offer me a better deal than anyone. My blood boiled. What he was saying was “If you say you want to cancel, we will actually give you the deal you have been asking for for the past seven years!” Maybe that was supposed to win me back but it was the final nail in the coffin. NEVER will I sign with those cheating, lying bastards again.
I went with Koodo, because the system access fee bullsh*t always stuck in my craw. They aren’t perfect: It’s not unusual for texts to disappear into the ether, you have to pay to call customer service, their website isn’t very straightforward, and my plan, at $56/month, isn’t as cheap as I would like. But I have unlimited texting, and no roaming charges. This is great, because I travel between provinces for work. Local calls are local, no matter where my billing address is. The bill, so far, is always the same. With Rogers it was a big guessing game.
We still get ripped off horribly in Canada, no question, but until something is actually done about that, Koodo works for me.
Oh god how I hate Rogers. And their coverage is so limited in Newfoundland as to be worthless. You set foot outside the capital city and you are out of their service area. Give me a break.

By: Tom

Tom — Fri, 23 Oct 2009 17:28:56 +0000

I’ve heard of places, I think it was in Africa, where you buy the phone and usage isn’t charged for. So, your 50$ phone purchase is it.

I live in the city of Thunder Bay, Canada. We have a regional provider called TBayTel. When I was thinking of buying a cell a year or so ago I checked them out. In the end I opted not to get a phone, since they wanted about 70$ a year just for the priveledge of using their service, plus activation, plus monthly plan, plus phone. I do hope a new provider comes along and shakes things up…

By: soon to be koodo

soon to be koodo — Wed, 09 Sep 2009 06:34:40 +0000

its the to the second billing and cheap texting that makes kodoos a nice set up

By: myself

myself — Thu, 27 Aug 2009 13:30:05 +0000

Me I’ve been paying almost 70 dollars per month with Koodo I wonder why while I supposed to paid 25 plus tax is there anything I can do to stop that I’m not even use my cell phone that much now they sent me a bill 59 dollars for the next month and I’m feeling so upset right now only idea I’ve his to found that person and breakkkkkk the phone on his face.